Complaints
Clarks Customer Complaint Policy
At Clarks, our goal is to make sure you're happy with our products and services. If something doesn't quite meet your expectations, we're here to help and make it right.
How We Handle Complaints:
-
Submitting a Complaint:
If you have a complaint you can contact us. We’re always ready to listen!
Opening Hours: Monday – Friday 9am – 6pm -
Escalation Process:
Upon receiving your complaint, we will thoroughly investigate the matter. If the initial response does not resolve your concern, the issue will be escalated internally, we’ll pass it on to our senior team to be comprehensively reviewed.
-
Resolution Timeframe:
Our aim is to resolve issues within 3 business days. If it takes a bit longer, we’ll keep you updated every step of the way so you’re never left in the dark and we will get back to you within 14 days at the latest.