Clarks CA Rewards Program

You must be a resident of Canada who has reached the legal age of majority in their province/territory to participate in the Rewards Program. The Rewards Program is intended for personal use only. Commercial use by commercial customers and others purchasing items for resale are not eligible to participate in the Rewards Program. Clarks maintains sole discretion as to whether a purchase is deemed a purchase for resale. Current Clarks employees and contractors, and their immediate family members living in the same household, are not eligible to participate in the Rewards Program.

Any information you supply in connection with the Rewards Program is subject to our Privacy Policy, which you can find at https://www.clarks.com/en-ca/privacy-policy and https://www.clarks.com/fr-ca/privacy-policy and is incorporated into these Terms.

The Rewards Program is a free customer loyalty program that allows members to earn points (“Points”) with qualifying purchases at Clarks Retail Stores and Clarks Outlet Stores in Canada as well as online at Clarks.com/en-ca and Clarks.com/fr-ca (collectively, the “Website”). The Rewards Program may not be offered at all Clarks stores at any given time and Clarks reserves the right to offer the Program at any store as it deems necessary or suitable.

There are no membership fees associated with the Rewards Program. To enroll in the Rewards Program, you must provide an in-store Sales Associate with your first and last name, and a valid email address. To sign up online on the Website, you must create an account to sign up for the loyalty program. You must provide a valid email address in order to join. The information you provide when joining the Rewards Program is hereinafter referred to as your “Account Information.”

Purchases

Purchases. As a member, you are eligible to earn one (1) Point for every whole CAD dollar ($1.00), rounded down to the nearest dollar (e.g. $1.99 = 1 Point), you spend on merchandise you purchase on the Website, or at a Clarks Retail Store or Clarks Outlet Store in Canada. No fractional Points will be awarded. Each purchase is eligible to earn Points but purchase amounts are not aggregated to earn Points. Points cannot be earned for purchases/orders placed through Clarks Customer Care.

Points are earned on the net purchase amount, excluding any tax, after applying all other discounts, offers, promotions, coupons, and/or Rewards (defined below). Points cannot be earned on non-merchandise items such as purchases of gift cards, shipping costs, and donations.

To earn Points in store, you must identify yourself as a Rewards Program member at the time of purchase and provide your email and Account Information to the in-store Sales Associate to enable the Sales Associate to locate your Rewards Program account (“Account”). You are responsible for ensuring points have been added to your Account at time of purchase. You cannot earn Points on past purchases.

To earn Points online, you must have an account created on the Website associated with a valid email address. You must be logged in at the time of purchase, prior to checking out and completing your transaction. You cannot earn Points on past purchases.

Points normally will appear in your Account within approximately 24 hours of your qualifying purchase in store, or when your order on the Website ships. When you have earned enough points to qualify for a reward, an email notification automatically will be sent to the email address associated with your Account. No responsibility is assumed for any delays in posting of Points to your Account. If your order is cancelled for any reason, you will not receive points. To view your point status, you can log into your account on the Website at any time, or you may ask a Sales Associate in any participating Clarks Retail Store or Clarks Outlet Store to look up your Point balance or your Rewards (defined below). You will not otherwise receive a written statement from Clarks communicating your Points or Rewards balances. Points and Rewards balances are not currently available on the store receipt.

Earn Points for Product Reviews: Members can earn 50 points for each eligible product review submitted for a verified purchase by that member. Members may earn points for one (1) eligible product review every two weeks and a maximum of twenty-six (26) rewarded reviews (1,300 points) per calendar year. Only one rewarded review per product is permitted. Reviews determined to be fraudulent, duplicated, incomplete, or otherwise ineligible will not qualify for points and may be removed at Clarks' discretion. The points associated with the product review reward are subject to the same expiration (12 months) as any other points.

Earn Points for your Birthday: Members who provide their birth month and day in their account profile are eligible to receive 400 bonus points during their birthday month each calendar year. The birthday reward is issued once annually, is equivalent to $20 in rewards value, and is non-transferable with no cash value. Birth date information must be added to the member's account before the beginning of their birthday month to qualify for that year's birthday reward. The points associated with the birthday reward are subject to the same expiration (12 months) as any other points.

Promotional Activities and Events. From time-to-time, at its sole discretion, Clarks may offer you opportunities to earn bonus Points, such as inviting you to engage with Clarks in special promotional events or activities in exchange for Points. In addition, as a member, Clarks may offer you early access promotions or exclusive member-only discount codes unrelated to Points.

Rewards and Redeeming Points

Registered members who comply with these Terms may redeem 200 Points for a $10-off discount towards a purchase at a participating Clarks Retail Store or Clarks Outlet Store in Canada, or on the Website (a “Reward”). To obtain such Reward you must always redeem the equivalent of 200 Points which are subject to expiration or termination as noted in these terms. You may redeem Points towards multiple Rewards in the same purchase based on the Points you have earned (for example, you may redeem 400 Points in the same eligible purchase for a $20-off discount, as set out below in more detail). No fractional Rewards are awarded.

When you have earned sufficient Points to obtain a Reward, an email notification automatically will be sent to the email address associated with your Account. Such email will be the sole means of communicating your eligibility to redeem your Points for a Reward. Clarks does not assume responsibility for incorrect email addresses or your non-receipt of an email. You may also ask any in-store Sales Associate at any time for your Points balance or whether you have accumulated any Reward(s), or login to your Account on the Website.

Points must be redeemed in complete 200-Point increments—fractional Rewards are not available. Any unused Points at the time a Reward is issued will remain in your Account.

Points are promotional in nature. They are not redeemable for cash, have no cash value, and cannot be used for any purpose other than earning Rewards as described in these Terms. Rewards are issued for marketing and promotional purposes.

Rewards can be redeemed both in-store and online.

To use the Reward(s) in store, you must identify yourself as a Rewards Program member when making an in-store purchase and provide your Account Information to the Sales Associate to enable the Sales Associate to locate your Account.

To use the Reward(s) online, you must log into your Account on the Website and apply your Rewards to your purchase at checkout. You are responsible for claiming your Rewards.

Rewards are redeemable only in participating Clarks Retail Stores and Clarks Outlet Stores in Canada or on the Website. They cannot be applied to (a) previous purchases, (b) gift card purchases, (c) payment for shipping or other non-merchandise items, or (d) purchases made by phone or email through Clarks Customer Care. You are responsible for all applicable sales tax on any purchases. Rewards are promotional in nature. They are not redeemable for cash, have no cash value, and cannot be used for any purpose other than claiming discounts on eligible merchandise purchases per these Terms.

Rewards will be deducted from your purchase total before any other coupons and after promotional offers are applied. Such other coupons or promotional offers will not be applied at all if they state in their own terms that they cannot be combined with other offers. The amount of the Reward will be prorated over each of the items you purchase when using the Reward. Additional terms, conditions, and restrictions on use of Rewards toward certain merchandise items may be disclosed from time to time in participating store locations, on the Website or in advertising for the affected merchandise items.

Each Reward you redeem must be redeemed in full as a $10 discount at the time you elect to apply it to your purchase. 200 Points will be deducted from your account when you redeem a Reward. For example, if you redeem two (2) Rewards then 400 points will be deducted from your account. You are not required to use Rewards in a transaction, and you may opt to apply one or more Rewards to your purchase at your discretion. Please communicate your preferences to the in-store Sales Associate or log in to your Account and select from the rewards dropdown at checkout on the Website.

All Points expire after twelve (12) months of account inactivity (where no Points are earned and/or no Points are redeemed for a Reward). Members are not entitled to any compensation for Points that expire before they are redeemed towards a Reward.

Clarks will provide email notices to the member thirty (30), fourteen (14) and seven (7) days prior to the expiration of any Points.

Any Account in which there is no activity for a period of five (5) years (i.e., no earning of any Points or redemption of any Rewards) is subject to cancellation in the discretion of Clarks, with email notices to the member thirty (30), fourteen (14) and seven (7) days prior to the cancellation. In the event of cancellation, any accumulated Points and/or Rewards in the Account immediately expire and become null and void.

All merchandise returns, in all circumstances, must be in accordance with the Clarks Return Policy.

If you return merchandise from a purchase for which you received Points, any Points you earned from that purchase will be deducted from your Account.

If you return merchandise that you purchased with a Reward, you will be refunded the amount you actually paid (excluding the value of any Rewards or any other discounts, offers, promotions, coupons, etc.) to your original method of payment as well as replacement Points for returned merchandise. For example, if you purchased merchandise for $100 and used your $10 Reward, Clarks will refund $90 to your original method of payment. Clarks will also replace the value of the $10 Reward by adding 200 points back to your Account. If you purchase multiple items using a single Reward, then the value of your Reward is applied proportionally to each item, and returns of any one item will result in a refund of the amount you paid for the item, as well as the value of the proportionally applied value of the Points.

If you exchange an item that you purchased with a Reward, then the value of that Reward(s) will be applied to your new item.

By enrolling in the Rewards Program, you agree to receive email messages with information about your Account and other promotional and marketing information from Clarks, to the email address you provided and that is associated with your Account. To stop receiving promotional emails and email marketing communications from Clarks, you may use the unsubscribe option in any such email. If you opt-out of receiving promotional and marketing communications, you will still receive email communication of Points and Rewards issued to you under the Rewards Program; such communication is the sole method of notifying you of any earned Points and Rewards. If you do not want to receive such communications, you should cease participating in the Rewards Program.

Governing Law and Jurisdiction

To the fullest extent permitted by applicable law, for participants outside the province of Quebec, these Terms, and all related matters shall be governed solely by the laws of the Province of Ontario, Canada and the applicable federal laws of Canada, without regard to the conflicts of law provisions of any jurisdiction. You hereby irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario in the City of Toronto in relation to all disputes arising from or related to these Terms, and any related matters.

For users in the province of Quebec, these Terms, and all related matters shall be governed solely by the laws of the Province of Quebec, Canada and the applicable federal laws of Canada, without regard to the conflicts of law provisions of any jurisdiction. You hereby irrevocably submit to the exclusive jurisdiction of the courts of the Province of Quebec in the City of Montreal in relation to all disputes arising from or related to these Terms, and any related matters.

Miscellaneous

Without notice to you, Clarks reserves the right to suspend or terminate your Account and/or your participation in the Rewards Program (in whole or in part), for any reason, including but not limited to if Clarks determines, in its sole discretion, that you have violated these Terms, you have more than one Account, or that the use of your Account or your participation in the Rewards Program is unauthorized, abusive, deceptive, fraudulent or otherwise unlawful. Clarks may, in its sole discretion, suspend, cancel or combine Accounts that appear to be duplicative. You may not utilize the Rewards Program or Points in connection with bulk purchases (over twelve (12) pairs of shoes purchased in a single store or online by the same individual on the same day), or for commercial re-sale activities. Clarks may, in its sole discretion, determine what constitutes commercial re-sale activities. In the event that your participation in the Rewards Program is terminated by Clarks for abusive conduct, you will not be able to (i) receive any further Points or Rewards, or (ii) redeem any accumulated Points or Rewards. Any Points or Rewards you have accumulated as of the date of termination shall be void and forfeited, and no compensation shall be paid to you by Clarks.

Clarks reserves the right to interpret and apply these Terms in its discretion, subject to applicable law. All interpretations and decisions by Clarks are final and binding. By participating in the Rewards Program, to the fullest extent permitted by applicable law, each member hereby releases Clarks from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney’s fees) relating to his/her participation in the Rewards Program, use of Rewards, or agreement to these Terms.

If you have any questions or if you are dissatisfied with the Rewards Program in any way, please contact Clarks Customer Care via email at [email protected] or by calling +1 (825) 203-1882.