Returns Policy

We make every effort to ensure that your Home Delivery order is carefully despatched to you, and we hope you're happy with your purchase. However, if you're not happy with your purchase you can return you order by post, or to a Clarks store within 28 days of receipt (14 days for items purchased in a sale). Postal returns are charged at €4,95 per order. Items must be in their original unworn condition. Unfortunately we cannot currently offer an exchange. This is in addition to and does not affect your statutory rights. Please allow up to 14 days for repayment.

How to make a Return

Please follow the steps below to produce your Returns label or QR barcode for instore printing:

1. Visit our Online  Returns Portal.

2. You will be prompted to enter your order number (e.g. 612345678) and billing postcode.

3. Select the item(s) that you would like to return & then returns reason.

4. Select your preferred shipping method and enter the required information to register your return.

5. Send your items back to us with the original Packing Slip, so we can identify your order number.

6. Once your return has arrived back at Clarks, we will issue your refund.

Faulty Returns

Faulty goods within 28 days of order placed date (14 days for reduced price) can be logged through our Returns Portal. For any faulty goods over 28 days old (14 days for reduced price), please Contact Us. We will require the following information to process your request:

1. Email Address

2. Name

3. Order Number

4. Description of Fault

5. Uploaded photographs of the product (please ensure any faults are clearly shown):

6. Sides of shoes

7. Front & back of shoes

8. Sole and inside of shoes (please ensure product code information is shown)

Once we have received and reviewed your request, we will be in touch outlining the next steps.

Jewellery and Accessories Returns Policy

For hygiene and safety reasons, certain jewellery and accessories items are non-returnable.

Bracelets, necklaces and other accessories may be returned only if unworn or unused and still in their original packaging attached to the display card, for online orders, these may only be returned if unworn, still in their original packaging attached to the display card and the original polybag seal remains intact and unopened, once the seal has been broken, the item is non-returnable.

Non-Returnable Items

We are unable to accept returns or exchanges on:

• Pierced earrings

• Studded body jewellery

These items are supplied in sealed polybags. For hygiene reasons, they may only be returned if the original polybag seal remains intact and unopened. Once the seal has been broken, the item is non-returnable.

This does not affect your statutory rights if an item is faulty or not as described.