Returns Policy

We make every effort to ensure that your Home Delivery order is carefully despatched to you, and we hope you're happy with your purchase. However, if you're not happy with your purchase you can create a free return for a full refund within 28 days of receipt (14 days for items purchased in a sale). Items must be in their original unworn condition. Unfortunately we cannot currently offer an exchange. This is in addition to and does not affect your statutory rights. Please allow up to 14 days for repayment.

**How to make a Return**

Please follow the steps below to produce your Returns label or QR barcode for instore printing:

1. Visit our Online  Returns Portal.

2. You will be prompted to enter your order number (e.g. 612345678) and billing postcode.

3. Select the item(s) that you would like to return, whether you’d like a refund or an exchange & then returns reason.

4. If you are returning for an exchange, select your new size or fit.

5. Select your preferred shipping method and enter the required information to register your return.

6. Send your items back to us with the original Packing Slip, so we can identify your order number.

7. Once your return has arrived back at Clarks, we will issue your refund, or dispatch your exchange order.

**Faulty Returns**

Faulty goods within 28 days of order placed date (14 days for reduced price) can be logged through our Returns Portal. For any faulty goods over 28 days old (14 days for reduced price), please Contact Us. We will require the following information to process your request:

1. Email Address

2. Name

3. Order Number

4. Description of Fault

5. Uploaded photographs of the product (please ensure any faults are clearly shown):

6. Sides of shoes

7. Front & back of shoes

8. Sole and inside of shoes (please ensure product code information is shown)

Once we have received and reviewed your request, we will be in touch outlining the next steps.