{"_meta":{"schema":"https://clarks.com/hierarchy/h-url-manager.json","name":"delivery and collection","deliveryId":"4e909be7-dfe2-4176-9742-4c4727184545","hierarchy":{"parentId":"d9a21230-ad95-48fb-be03-9f1610d90456","root":false}},"urlSlug":"/delivery-and-collection","breadcrumb":{"_meta":{"schema":"https://clarks.com/hierarchy/h-breadcrumb.json","name":"Ordering Breadcrumb","deliveryId":"19abecab-1b21-443b-8d59-1dfa2bc26a8f","hierarchy":{"root":true}},"title":"Ordering"},"content":[{"_meta":{"schema":"https://clarks.com/slot/s-hygiene-page-layout.json","name":"Hygiene Page Layout Slot - Delivery & Collection Page","deliveryId":"58d16f9c-cdf3-4eac-aeba-afdd96bab2e1"},"seoMeta":{"robots":{"tag":"index, follow"},"pageDescription":"Buy Clarks Shoes Online with Free standard delivery or Click & Collect.","pageTitle":"Delivery and Collection"},"mainHeading":"Delivery & Collection","slotContent":{"LeftContent":{"_meta":{"schema":"https://clarks.com/content/c-icon-&-cta.json","name":"Icon & CTA - Test","deliveryId":"1e11624e-cba0-499f-8abf-363b9d146b2c"},"CTA":{"text":"Find Order","link":{"internalLink":"find-order"}},"ctaTextSize":"Body - Small - SemiBold","icon":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"9001c32c-1069-4a04-9a6d-91dba3ba32fd","name":"track-delivery","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"richTextAboveIconCTA":{"richText":"**[Free Returns](returns-policy)** on all orders"},"ctaTextColor":"#000000","iconCTABackgroundColor":"#E8F2FB"},"RightContent":{"pageContent":[{"_meta":{"schema":"https://clarks.com/content/c-two-column-accordions.json","name":"Two Column Accordions - Test","deliveryId":"6e1c4f00-28b5-4f96-b1c7-fe6b1cf31350"},"accordionItems":[{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"bf73ba0b-07aa-4e0c-8c77-b902683bf04b","name":"delivery","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"heading":"Standard Delivery By Evri (5 working days)","lineText":[{"richText":"**€7.95**\n\n**FREE** Delivery on orders over €85"}],"bodyText":[{"richText":"Deliveries made Mon - Sat 8am - 8pm (Excluding Bank Holidays)\n\n* **FREE** Delivery on orders over €85\n\n* €7.95 on orders under €85\n\n* Deliveries may take longer for remote locations or during busy Sale periods\n\n* Orders shipped from a Clarks store will be delivered via Royal Mail"}],"ctaButton":{"text":null}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"ee50c32d-1420-4e4c-8f45-7afd8894ea79","name":"click-and-collect","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"altText":"Click and Collect within 7 days","assetType":"static","useOriginalSize":false},"heading":"Click and Collect within 7 days","lineText":[{"richText":"**FREE**"}],"bodyText":[{"richText":"* Collect your order from any full-price Clarks Store (Not available at Outlet or Wholesale)\n\n* **FREE** on all orders"}],"ctaButton":{"text":"More Info on Collect from Store","link":{"internalLink":"collect-from-store"}}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"1518cd06-6c9b-46e4-a301-4cb2b4097e1b","name":"express_2","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"heading":"Express Delivery By DPD (within 3 days)","lineText":[{"richText":"**€9.95**"}],"bodyText":[{"richText":"Deliveries made Mon - Sat 8am - 7pm (Excluding Bank Holidays)\n\n€9.95 on all orders"}],"ctaButton":{"text":null}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"94e5948a-461a-4554-b9a0-42668692113b","name":"location_3","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"heading":"Track an Order","lineText":null,"bodyText":[{"richText":"To track your order you'll need your Order Number and the Delivery or Billing postcode.\n\n

Go to the Track an Order page.

\n\nEnter your order number and postcode and select 'Track my order'\n\nOn the Order Status page you'll see all of the information about your order and the status it's in\n\nIf your order has been dispatched, you'll see an option to 'Track Package' which will show you the courier tracking information\n\nWe'll also send you the courier tracking link in an email once your item is dispatched from our warehouse.\n\nPlease note that some Home Delivery orders are sent in multiple packages. If this applies to your order, you will be able to see this on the Order Status page, and also find the tracking for each package.\n

For more help please\nContact our Customer Care team

"}],"ctaButton":{"text":null,"link":{"internalLink":"parcelshops"}}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"bf73ba0b-07aa-4e0c-8c77-b902683bf04b","name":"delivery","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"heading":"Delivery Instructions","lineText":[{"richText":"**FREE** Returns"}],"bodyText":[{"richText":"If you think you might not be in to receive your delivery, you can leave instructions for the courier to leave it in a specific place or with a neighbour. Enter delivery instructions in the checkout before placing your order.\n\nOtherwise, the parcel will be left in a secure place and the courier will post a card through your door telling you where your parcel has been left. If there's no suitable secure place to leave your parcel it will be sent back to the sorting office and we'll try again the next day. The courier will make three attempts to deliver your parcel but if they are unsuccessful it will be sent back to our warehouse and your order will be refunded.\n\n Delivery Communication \n\nAfter placing your order, the confirmation screen and confirmation email will state your estimated delivery date. We’ll also email you when your order is dispatched, which will include a carrier tracking link."}]}]},{"_meta":{"schema":"https://clarks.com/content/c-bottom-spacing.json","name":"Bottom Spacing XL 56px","deliveryId":"7d0bae23-ea9d-4614-a89d-0104ac5faedb"},"bottomSpacing":{"mobile":"XL/56px","desktop":"XL/56px"}},{"_meta":{"schema":"https://clarks.com/content/c-simple-accordions.json","name":"Simple Accordions - Delivery & Collection Page","deliveryId":"d08d4699-5f33-4208-b5e8-1e5d9b4f2f24"},"heading":"Delivery & Collection FAQs","accordions":[{"accordionHeading":"Can I track a Home Delivery order?","accordionBody":[{"richText":"It is possible to [check the status](find-order) of your Home Delivery order on the Clarks website using your order number and the delivery postcode. You can find these in your Order Confirmation email.\n\nOnce you have received your dispatch email you can track the progress using [EVRI Tracking](https://new.myhermes.co.uk/track.html#/). You will need your tracking number - you can find this in your dispatch email."}],"accordionAnchorId":"track-delivery"},{"accordionHeading":"What if I’m out when my order gets delivered?","accordionBody":[{"richText":"If you're not going to be in for delivery, please provide us with an alternative address where the parcel can be left by using the Delivery Instructions section in the checkout."}],"accordionAnchorId":"not-in-for-delivery"},{"accordionHeading":"Can I track an order I placed in a Clarks Store?","accordionBody":[{"richText":"If your order is being delivered to your address and not a Clarks store, you can view the status of your order by visiting the [Track an order](/find-order) page and by entering your order number and delivery postcode. You can find these in your Order Confirmation email.\n\nUnfortunately, we can't track Collect From Store orders."}],"accordionAnchorId":"tracking-an-in-store-order"},{"accordionHeading":"Can I have my order delivered to a different address to my home / billing address?","accordionBody":[{"richText":"* Our delivery options allow you to have your order delivered to any address of your choice as long as it's within the Republic of Ireland."}],"accordionAnchorId":"delivery-to-non-billing-address"},{"accordionHeading":"Why has my order taken longer than I expected to be delivered?","accordionBody":[{"richText":"Your order may have been delayed due to an unforeseen delivery issue. You can see the status of your order by visiting our [Track an Order](find-order) page. You will need your order number and delivery postcode to do this. You can find these in your Order Confirmation email.\n\nYou can find more information on delays and tracking through the [Hermes Tracking](https://new.myhermes.co.uk/track.html#/) portal."}],"accordionAnchorId":"delivery-delay"},{"accordionHeading":"Why did my delivery charge change to €7.95 after I applied my promo code??","accordionBody":[{"richText":"Standard Delivery is free on orders over €85. Sometimes applying a promo code will cause the order value to drop below €85 and the €7.95 Standard Delivery charge applies."}],"accordionAnchorId":"delivery-charge-change"},{"accordionHeading":"Can I divert the delivery of my order to a different address?","accordionBody":[{"richText":"If you have placed an order for Home Delivery, you can divert your parcel to a safe place, or to a neighbour through the [Hermes Tracking](https://new.myhermes.co.uk/track.html#/) portal."}],"accordionAnchorId":"divert-order"},{"accordionHeading":"Are delivery charges refunded if I return my order?","accordionBody":[{"richText":"Delivery charges are always refunded if your order has arrived faulty. If you change your mind, or have ordered the wrong size, we do not refund delivery charges.\n\nPlease [Contact Us](/contact-us) for more information."}],"accordionAnchorId":"delivery-refund"},{"accordionHeading":"Will I have to pay additional duty charges for orders delivered into the Republic of Ireland?","accordionBody":[{"richText":"No, Clarks will take care of all duty charges for orders delivered into the Republic of Ireland, and for Returns delivered back into the UK."}],"accordionAnchorId":"duty-charges"}],"displayProperties":{"SRP":{"settings":{"setAsGlobal":false}}}},{"_meta":{"schema":"https://clarks.com/content/c-bottom-spacing.json","name":"Bottom Spacing XL 56px","deliveryId":"7d0bae23-ea9d-4614-a89d-0104ac5faedb"},"bottomSpacing":{"mobile":"XL/56px","desktop":"XL/56px"}},{"_meta":{"schema":"https://clarks.com/content/c-hygiene-page-navigation-links.json","name":"Hygiene Page Navigation Links Other Similar Links - Returns Policy","deliveryId":"f5ebd601-1e16-43d4-8448-71ab5a6a1bd6"},"displayOption":"Icon/Image with Bodytext","heading":"Other Similar Topics","isSideNavigationLink":false,"hygienePageNavigationLinks":[{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"9001c32c-1069-4a04-9a6d-91dba3ba32fd","name":"track-delivery","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Ordering & Tracking FAQs","link":{"internalLink":"ordering#faqs"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"5d2a34fa-bbae-4054-9744-64a310a857bb","name":"return_1","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Returns, Refunds & Exchanges ","link":{"internalLink":"returns-policy"}}]}]}}}],"urlSlugGroupKey":"cp-aw24-help-delivery-and-collection-star"}