{"_meta":{"name":"Ordering","schema":"https://clarks.com/hierarchy/h-url-manager.json","hierarchy":{"parentId":"d9a21230-ad95-48fb-be03-9f1610d90456","root":false},"deliveryId":"7c7f89af-7b6f-452a-aeac-ce4ac1577cc8"},"urlSlug":"/ordering","breadcrumb":{"_meta":{"name":"Customer Services Breadcrumbs","schema":"https://clarks.com/hierarchy/h-breadcrumb.json","hierarchy":{"root":true},"deliveryId":"dc54070c-df32-4b82-8594-ce4961e87b1c"}},"content":[{"_meta":{"name":"Hygiene Page Layout Slot - ordering page","schema":"https://clarks.com/slot/s-hygiene-page-layout.json","deliveryId":"234f8159-10b1-46aa-8d39-f854b7136d0c"},"seoMeta":{"robots":{"tag":"index, follow"},"pageDescription":"All about buying Clarks Shoes Online; online ordering, order tracking and more.","pageTitle":"Buying Shoes Online | Ordering online | Clarks"},"mainHeading":"Ordering","slotContent":{"LeftContent":{"_meta":{"name":"Hygiene Page Navigation Links - ordering page","schema":"https://clarks.com/content/c-hygiene-page-navigation-links.json","deliveryId":"ec098da4-6c03-429a-a9f8-915423eb47a4"},"displayOption":"Icon/Image with Bodytext","isSideNavigationLink":true,"hygienePageNavigationLinks":[{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"899ef314-1fca-494a-9196-93a972d86f0c","name":"credit_card[1]","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Returns, Refunds & Exchanges","link":{"internalLink":"returns-policy"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"afd4fa5d-8f7c-4725-9877-ed7b967c2fb4","name":"Location@2x","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Track an Order","link":{"internalLink":"find-order"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"641e62a6-934f-4986-8ecb-e926a886b746","name":"Delivery@2x","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Delivery & Collection","link":{"internalLink":"delivery-and-collection"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"6177cb15-f5ad-48b0-9f62-4b6a2ccf72c3","name":"sizing","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Product & Sizing","link":{"internalLink":"products-and-sizing"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"0f41ec0b-323b-4d9b-a1e2-dee0c6214490","name":"storefront[1]","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"In-Store Ordering","link":{"internalLink":"in-store-ordering"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"f4d70f17-2ede-431b-ad89-a3ef10337825","name":"redeem@2x","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Payment, Promo & Gift Cards","link":{"internalLink":"payment-and-promos"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"7f94bd8e-5138-44b4-8961-1a8407ae5843","name":"person[1]","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Clarks Accounts","link":{"internalLink":"clarks-accounts"}}]},"RightContent":{"pageContent":[{"_meta":{"name":"Simple Accordions - ordering page","schema":"https://clarks.com/content/c-simple-accordions.json","deliveryId":"54f1842f-29d4-40a8-add6-a259d3b4a7d6"},"heading":"Ordering & Tracking FAQs","accordions":[{"accordionHeading":"Can I amend or cancel my order?","accordionAnchorId":"question-001","accordionBody":[{"richText":"It's not possible to change or cancel an order once an order has been placed. If your order has already been processed in our system you will need to follow our returns procedure to obtain a refund. [How to make a Return](/returns-policy)."}]},{"accordionHeading":"How many items can I purchase in a single order?","accordionAnchorId":"question-002","accordionBody":[{"richText":"Orders are limited to eight items, up to a value of £600 (you are also restricted to ordering two items of the same style and colour). If you have any problems with placing an order [contact Customer Care](en-ie/contact-us)."}]},{"accordionHeading":"Do I have to order online?","accordionAnchorId":"question-003","accordionBody":[{"richText":"If you'd prefer, our in-store advisers can help you browse online and choose the styles you like. Simply visit your [nearest Clarks store](en-ie/store-locator). You can pay for your items with a member of our team, then decide whether you would like to collect them from the store or have them delivered to you at home."}]},{"accordionHeading":"Why can't I track an order I'm collecting from a Clarks Store?","accordionAnchorId":"question-004","accordionBody":[{"richText":"Unfortunately the carrier that delivers from our warehouse to our stores doesn’t offer tracking. We will let you know when the order arrives in store so you can collect it at a time to suit you. Orders are kept in store for 14 days.\n\nPlease wait until we contact you to let you know your order is ready before visiting the store."}]},{"accordionHeading":"Why has my order taken longer than I expected to be delivered?","accordionAnchorId":"question-005","accordionBody":[{"richText":"Your order may have been delayed due to an unforeseen delivery issue. To track your order you'll need your Order Number and the Delivery or Billing postcode\n\n1. On the Order Status page you'll see all of the information about your order and the status it's in\n\n2. If your order has been dispatched, you'll see an option to 'Track Package' which will show you the courier tracking information\n\nWe'll also send you the courier tracking link in an email once your item is dispatched from our warehouse.\n\nPlease note that some Home Delivery orders are sent in multiple packages. If this applies to your order, you will be able to see this on the Order Status page, and also find the tracking for each package.\\\nFor more help please [contact our Customer Care team](en-ie/contact-us)."}]},{"accordionHeading":"Can I use my Gift Card/eGift to pay for an order online?","accordionAnchorId":"question-006","accordionBody":[{"richText":"Unfortunately we do not currently take Gift Card/eGift payment online. You can use your Gift Card or eGift in a Clarks Store. [Find your nearest Clarks store](en-ie/store-locator)."}]},{"accordionHeading":"What do the order statuses mean?","accordionAnchorId":"question-007","accordionBody":[{"richText":"Your Clarks order status explained:\n\n**We’ve received your order**: We've received your order and are processing it in our system\n\n**Our team are picking your order**: A member of our warehouse team in Somerset is picking your order ready to send. You will receive an email once your order has been packed and dispatched to our carrier.\n\n**Your order has been cancelled**: We're sorry your order has been cancelled. An email with more details will be sent to you shortly.\n\nOnline orders that get cancelled will be automatically refunded within 14 working days. If your order was placed in a Clarks store, you will be sent an email or text with information about how to contact our Customer Care centre who will assist with your refund.\n\n**Your order is on its way**: Great News! Your order is one step closer and is in the safe hands of our carrier. At this point you will receive a dispatch notification email that contains your tracking details.\n\nStandard delivery can take up to 2 days once with the carrier.\n\n**We tried to deliver your order**: We tried to deliver your order, but no one was home.\n\nHome Delivery orders are attempted a maximum of 3 times, and if appropriate the carrier may leave it in a safe, secure area near your delivery address.\n\n**Your order has been delivered**: Great News! Your order has been delivered, we hope you enjoy your new purchase.\n\n**We’re sorry, we couldn’t deliver your order**: We tried to deliver your order and unfortunately were unsuccessful. Our carrier will have attempted to deliver your order 3 times and determined that there was no safe or secure area to leave it. Your order will now be returned to our warehouse.\n\nUndelivered orders placed online will be automatically refunded within 14 working days."}]}],"textTransform":"UPPERCASE"},{"_meta":{"name":"Bottom Spacing 24px","schema":"https://clarks.com/content/c-bottom-spacing.json","deliveryId":"7391f1c5-dcf9-4196-b908-7f24dc640757"},"bottomSpacing":{"mobile":"S/24px","desktop":"S/24px"}}]}}}]}