{"_meta":{"name":"Promos and Data","schema":"https://clarks.com/hierarchy/h-url-manager.json","hierarchy":{"parentId":"d9a21230-ad95-48fb-be03-9f1610d90456","root":false},"deliveryId":"790c0f3a-914d-4ece-8183-fbb6e27c5948"},"urlSlug":"/policies-and-data","breadcrumb":{"_meta":{"name":"Customer Services Breadcrumbs","schema":"https://clarks.com/hierarchy/h-breadcrumb.json","hierarchy":{"root":true},"deliveryId":"dc54070c-df32-4b82-8594-ce4961e87b1c"}},"content":[{"_meta":{"name":"Hygiene Page Layout Slot - Policies and Data","schema":"https://clarks.com/slot/s-hygiene-page-layout.json","deliveryId":"16159b7d-67dc-47c5-a684-58a9a0f49aa2"},"seoMeta":{"robots":{"tag":"index, follow"},"pageTitle":"Policies and Data | Clarks","pageDescription":"Clarks Policies and how we keep your data secure."},"mainHeading":"Policies and Data","slotContent":{"LeftContent":{"_meta":{"name":"Hygiene Page Navigation Links - Left Nav","schema":"https://clarks.com/content/c-hygiene-page-navigation-links.json","deliveryId":"95276916-c348-45bb-bbb0-8c0af84393d1"},"displayOption":"Icon/Image with Bodytext","isSideNavigationLink":true,"hygienePageNavigationLinks":[{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"9fe7c8f8-b4b0-4cc3-a68f-acc693ebaed6","name":"policy_3","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Returns Policy","link":{"internalLink":"returns-policy"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"7588cbb2-ef42-42fa-879e-5ffa04ebe858","name":"terms_3","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Terms and Conditions","link":{"internalLink":"terms-and-conditions"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"9fe7c8f8-b4b0-4cc3-a68f-acc693ebaed6","name":"policy_3","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Privacy Policy","link":{"internalLink":"privacy-policy"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"f1030285-51a2-404f-88bc-baf34c5721fc","name":"my-account","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Clarks Account","link":{"internalLink":"clarks-accounts"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"edd9c052-e9b2-4acf-b353-fc5b63c57e93","name":"complaints_3","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Complaints","link":{"internalLink":"complaints"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"c32d42cf-1768-4b46-9bfa-4e91bdd5ef8d","name":"accessibility","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Website Accessibility","link":{"internalLink":"accessibility"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"9fe7c8f8-b4b0-4cc3-a68f-acc693ebaed6","name":"policy_3","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Cookie Policy","link":{"internalLink":"cookies"}}]},"RightContent":{"pageContent":[{"_meta":{"name":"Simple Accordions - Promos and Data FAQs","schema":"https://clarks.com/content/c-simple-accordions.json","deliveryId":"d6d85980-ad8f-4ce8-8362-bfb69b8cb0ac"},"heading":"Policies & Data FAQs","accordions":[{"accordionHeading":"What can I do if I'm not happy with my complaint resolution?","accordionBody":[{"richText":"Our Customer Care team will always try to resolve any complaint swiftly, professionally and courteously.\n\nHowever, if you've been in touch and are unhappy with any final resolution we're required to let you know about alternative dispute resolution options. The certified ADR provider that we use is ProMediate which operates an independent consumer mediation service. Should you need them, details can be found at [www.promediate.co.uk](https://www.promediate.co.uk/)."}],"accordionAnchorId":"question-001"},{"accordionHeading":"What are the benefits of creating an account?","accordionBody":[{"richText":"By creating an account you can;\n\n* Receive notifications if there are any issues with you order\n\n* Quickly see your previous orders\n\n* Reprint order documents\n\n* Save address details to make your next order simpler\n\n[Create an account](/login)"}],"accordionAnchorId":"question-002"},{"accordionHeading":"How do I know what data you hold about me?","accordionBody":[{"richText":"Contact [privacy@clarks.com](mailto:privacy@clarks.com). To ensure we are not disclosing data to someone else we will ask you for some information relating to your account to verify your identity.\n\nWhen you get in touch please let us know if you are a customer of ours, or have had previous interactions with Clarks.\n\nWe will search our systems and provide a report showing the data we hold relating to you.\n\nFor information about how Clarks handles your data, see our [Privacy Policy](/privacy-policy)."}],"accordionAnchorId":"question-003"},{"accordionHeading":"How do I unsubscribe from Clarks Marketing Emails?","accordionBody":[{"richText":"You can click on the ‘Unsubscribe’ link on the bottom of all of our Marketing Emails or you can contact us at [privacy@clarks.com](mailto:privacy@clarks.com) and we can complete this for you.\n\nIf you have an account with Clarks, you can unsubscribe on the Preference Centre where you can reduce the number of Marketing Emails you receive, or unsubscribe completely."}],"accordionAnchorId":"question-004"},{"accordionHeading":"What should I do if I no longer want an account with Clarks?","accordionBody":[{"richText":"Contact [privacy@clarks.com](mailto:privacy@clarks.com). To ensure we are not disclosing data to someone else, we will ask you for some information relating to your account to verify your identity. We will remove your personal data from the account and de-activate the account."}],"accordionAnchorId":"question-005"},{"accordionHeading":"Who can I contact if I have any questions or concerns about how my data is used at Clarks?","accordionBody":[{"richText":"We understand your personal data is very important to you, which is why Clarks have appointed a Data Protection Officer. You can contact them via [privacy@clarks.com](mailto:privacy@clarks.com) with any concerns, queries or feedback."}],"accordionAnchorId":"question-006"}],"textTransform":"UPPERCASE"},{"_meta":{"name":"Bottom Spacing 24px","schema":"https://clarks.com/content/c-bottom-spacing.json","deliveryId":"a26d58ef-6549-4086-a279-f14fddd11671"},"bottomSpacing":{"mobile":"S/24px","desktop":"S/24px"},"bgColor":"rgb(255, 255, 255)"},{"_meta":{"name":"Hygiene Page Navigation Links - Other Similar Topics","schema":"https://clarks.com/content/c-hygiene-page-navigation-links.json","deliveryId":"c567cd9f-e5a0-4644-8292-119284575b7b"},"displayOption":"Icon/Image with Bodytext","heading":"Other Similar Topics","isSideNavigationLink":false,"hygienePageNavigationLinks":[{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"7d703806-9828-474b-ada8-27dd72c41d51","name":"gift-voucher-large","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Payment, Promos & Gift Cards","link":{"internalLink":"payment-and-promos"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"bf73ba0b-07aa-4e0c-8c77-b902683bf04b","name":"delivery","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Delivery & Collection","link":{"internalLink":"delivery-and-collection"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"633d387d-8cdc-416b-bacc-979fcddbc46c","name":"phone","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Contact Us","link":{"internalLink":"contact-us"}}]}]}},"textTransform":"UPPERCASE"}]}