Complaints

Clarks Customer Complaint Policy

At Clarks, our goal is to make sure you're happy with our products and services. If something doesn't quite meet your expectations, we're here to help and make it right.

How We Handle Complaints:

1. Submitting a Complaint:
   If you have a complaint, you can either submit a complaint here or call us on 0330 052 5306. We're always ready to listen! Opening Hours: Monday – Friday 9am – 6pm


2. Escalation Process:
   Upon receiving your complaint, we will thoroughly investigate the matter. If the initial response does not resolve your concern, the issue will be escalated internally, we’ll pass it on to our senior team to be comprehensively reviewed.


3. Resolution Timeframe:
   Our aim is to resolve issues within 3 business days. If it takes a bit longer, we’ll keep you updated every step of the way so you’re never left in the dark and we will get back to you within 14 days at the latest.


4. Alternative Dispute Resolution (ADR): If you've been in touch and are unhappy with any final resolution you have the option to use an independent and alternative dispute resolution provider.
   The certified ADR provider that we use is ProMediate. Should you need them, details can be found at https://www.promediate.co.uk.
   If you paid by credit card, you may have additional rights of redress for which further details can be found at https://www.financial-ombudsman.org.uk

Clarks - Customer Care Team

Clarks International
Registered Company Address: C. & J. Clark International Limited is registered in England and Wales (company number 00141015) with a registered office at 40 High Street, Street, Somerset, BA16 0EQ.