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Partner Sellers

Products sold by our partners are delivered directly by them and follow a slightly different delivery process from Clarks products. These items are available for standard delivery only, and delivery times may vary depending on the partner fulfilling the order.

If you order one of these items alongside a Clarks product, or purchase items fulfilled by different partners, your order will arrive in separate packages, as they are shipped from different locations.

You will also receive separate delivery and tracking communications for each shipment when your order includes:

  • both a Clarks product and a partner-fulfilled item, or
  • items fulfilled by multiple partners.

Tracking and delivery updates for these items are managed directly by the partner.

If you have any problems with the delivery of a partner item, please contact the partner directly via their website.

Full partner details, along with their Returns Policy and FAQs, are listed below.

Apatchy London Returns Policy

We offer a 30-day returns policy for items purchased within the UK. To return an item, please start the process within 30 days of receiving your order by visiting our dedicated returns page on the Royal Mail Tracked Returns portal.

This policy applies only to returns within the UK. Items must be unused and in the same condition as when you received them. Please note, we cannot accept returns or exchanges on debossed or permanently personalised products.

Your refund will be processed once we receive your returned order. Please allow up to 14 days for the refund to appear in your bank account.

For more information & For help with your order, please visit Apatchy London.

Blue Vanilla Returns Policy

You can return items within 30 days of receiving your order, provided that:

  • The item has not been damaged, altered, worn, stained, or marked.
  • It is in a resalable condition, with tags still attached and in the original packaging.

Returns are free and can be made using Evri; A return label will be included in your parcel.

To return an item:

  1. Place the item back in the original bag it came in, with the tags still attached.
  2. Attach the return label to the parcel.
  3. Take the parcel to your nearest Evri drop-off point.

We will process your return once it has been delivered back to our warehouse and issue your refund. Please allow up to 14 working days from the date you post your item(s) for the refund to reach you.

For more information & For help with your order, please visit Blue Vanilla.