Partner Sellers

We offer a 30-day returns policy for items purchased within the UK. To return an item, please start the process within 30 days of receiving your order by visiting our dedicated returns page on the Royal Mail Tracked Returns portal.

This policy applies only to returns within the UK. Items must be unused and in the same condition as when you received them. Please note, we cannot accept returns or exchanges on debossed or permanently personalised products.

Your refund will be processed once we receive your returned order. Please allow up to 14 days for the refund to appear in your bank account.

For more information & For help with your order, please visit Apatchy London.

You can return items within 30 days of receiving your order, provided that:

• The item has not been damaged, altered, worn, stained, or marked.
• It is in a resalable condition, with tags still attached and in the original packaging.

Returns are free and can be made using Evri; A return label will be included in your parcel.

To return an item:

1. Place the item back in the original bag it came in, with the tags still attached.
2. Attach the return label to the parcel.
3. Take the parcel to your nearest Evri drop-off point.

We will process your return once it has been delivered back to our warehouse and issue your refund. Please allow up to 14 working days from the date you post your item(s) for the refund to reach you.

For more information & For help with your order, please visit Blue Vanilla.

We want you to be completely satisfied with your purchase. If for any reason you are not, you can return unused items for a full refund within 28 days of the delivery date.

All returns are free of charge. Since all orders are shipped from the UK, items must be returned to our UK address. Please ensure that all items are sent back in their original packaging, including the dust bag, to be eligible for a refund.

To initiate a return, please contact our Customer Care team by emailing [email protected]. Include your Order Number, product name, and reason for returning in your message so we can process your return efficiently.

For more information & help with your order, please visit Cambridge Satchel

Armani Exchange, Aquascutum, Barbour, Barbour International, Belstaff, Birkenstock, Blundstone, Canada Goose, Colourful Standard, Fjällräven, GANT, Havainas, Hugo Boss, Hunter, Lise Jacobsen, Joules, Lacoste, Parajumpers, Paul Smith, Ted Baker, Timberland, Tommy Hilfiger, UGG

Returns Policy

We offer refunds for all items returned within 30 days of receipt. Unfortunately, returns received outside of this period will not be eligible for a refund. A prepaid returns label will be included in your parcel. Please ensure your return is securely packaged and sent back in the original packaging.

To be eligible for a refund, items must be unused, in perfect condition, and returned in their original packaging. We recommend trying footwear on a carpeted surface to avoid marking the soles. If an item is believed to be faulty, both shoes must still be returned.

Refunds are usually processed within 2 working days of receiving your return, but please allow up to 14 days for the funds to appear back in your bank account. You’ll receive an email confirmation once your return has been scanned into our system, and we’ll keep you updated throughout the refund process.

For more information & for help with your order, please visit CHO Lifestyle & Fashion

Swan, Tower, Morphy Richards, Russel Hobbs, Hubble, Smeg, Daewoo, Barbary & Oak, Lavazza

Returns Policy

If you change your mind or are not completely satisfied, you can return your order within 30 days of receiving it.

Items must be unused and returned in their original packaging, with all accessories and inner packaging included. Plug guards must remain in place, and bundle sets must be returned complete unless agreed otherwise. Where possible, please return items in the larger outer box to help prevent damage in transit.

If your item arrives faulty or damaged, please inspect it within 24 hours of delivery and report any issues to [email protected]. We will arrange a replacement, repair, or refund where appropriate.

Refunds are processed within 48 hours of receiving returned goods, although it may take up to 7 days for the funds to appear in your account. Refunds will only be made to the original payment method.

All items are covered by a 12-month warranty, with the option to extend the manufacturer’s warranty once registered. This does not affect your statutory rights. Returns must be sent to a UK address, and we do not accept returns from outside the UK.

For more information & For help with your order, please visit Hale Retail Brands

We accept returns within 30 days of your order being delivered. To be eligible, items must be in their original condition and, wherever possible, returned with all original packaging and tags included. Inside your parcel, you will find a delivery note with instructions on how to log your return via our Royal Mail returns portal, along with your order number, which is required to complete the process.

Returns are free of charge. Once your return has been submitted through the portal, you can either print your label at home or present the generated QR code at your local Post Office, where the label will be printed for you. Please ensure all items are securely packaged to prevent damage during transit.

Once your return has been received, your refund will be processed within 14 days.

You have a legal right to reject faulty, damaged, or misdescribed items within 30 days of delivery for a full refund. To be eligible, items must be unused, unworn, and returned with original tags, packaging, and proof of purchase.

To return an item, email [email protected] for a free prepaid return label. You can drop off your parcel at Parcel Lockers, Parcel shops, or Post Office Counters. For damaged or incorrect items, inspect your order on delivery and contact us immediately.

Some items cannot be returned, including perishables, custom or personalised products, personal care goods, hazardous materials, and gift cards or sale items. We do not offer direct exchanges; simply return the item and place a new order. Refunds are processed to the original payment method within 14 calendar days of approval, though bank processing times may vary.

or more information & help with your order, please visit Mini Cuddles

Adidas Clothing, Aquascutum, Belstaff, Burton, Calvin Klein, Carrera, Diesel, Fred Perry, Guess, Helly Hansen, Hugo Boss, Kate Spade New York (Centric), Marc Jacobs, Moschino, Mountain Warehouse, Nike, Parajumpers, Philipp Plein, Plein Sport, Police, Speedo, Tommy Hilfiger, Umbro, Under Armour, Weird Fish, William Morris at Home

Returns Policy

We accept returns within 30 days of your order being delivered. To be eligible for a return, items must be in their original condition and, wherever possible, returned with their original packaging and tags included.

Inside your parcel, you will find a returns slip containing the website URL you need to use to log your return, along with your order number, which is required to submit your return request.

Please ensure all items are packaged carefully before sending them back to help prevent damage during transit. Once your return has been received, we aim to process it within 14 days, although processing times may be longer during peak periods such as November to February.

If you’ve bought the wrong item—whether it’s the wrong size, colour, or simply not what you wanted—you can return it for an exchange or refund. You must contact us within 14 days of receiving your order, with the courier’s delivery date counted as the date of receipt. Returned goods must be new and unused, in their original packaging, with all labels attached, and packed carefully to avoid damage in transit. Items returned without the original protective packaging, with missing or unattached labels, or in a damaged condition may be refused for refund or exchange. To return an item, repackage it carefully, attach the enclosed returns label, and drop it off at your nearest FedEx Retail Return Point. If you’d prefer a home collection, email [email protected] with your tracking number, full name, collection address, and preferred weekday for collection.

If your item arrives damaged or you receive the wrong product, contact us on 01403 710717 or [email protected] and we’ll arrange collection and send a replacement or the correct item. Faulty items reported within 30 days of purchase will be collected free of charge for inspection, and if confirmed faulty, will be replaced or refunded. After 30 days, warranty claims should be made directly, and faulty items can still be returned to us at the customer’s expense; if a manufacturing fault is found, the item will be repaired, replaced, or refunded, and returned to you free of charge. Warranties cover defects in materials only, not airline damage, misuse, or neglect. Please note that returned items are sent at the customer’s risk, and St.C (Travel Goods) Ltd is not responsible for loss or damage in transit. Returns should be sent to: St.C (Travel Goods) Ltd, St Christopher’s Yard, 26 Star Road, Partridge Green, West Sussex, RH13 8RA.

If your purchase isn’t quite right, you can return unused items within 14 days of receipt. Items must be in their original packaging and in the same condition as received. A Royal Mail returns label is included in your parcel for your convenience.

If your item is faulty, you may request a refund within 30 days or a replacement within 6 months.

Please note: due to hygiene reasons, opened or worn headphones can only be returned if faulty.

For more information & For help with your order, please visit TINC

If you’re not completely happy with your order, you can return it for free within 60 days of delivery. A prepaid returns label is included in every parcel, so returning your item is quick and easy.To make a return, simply use the prepaid label enclosed with your order and send the item back to us within the 60-day returns period.

For more information & For help with your order, please visit Toby Tiger

Barbie, Bluey, Disney, Gruffalo, Harry Potter, Lilo & Stitch, Marvel, Minecraft, Nintendo, Paw Patrol, Peanuts, Pokemon, Pusheen, Sonic, Spiderman, SpongeBob, Star Wars, Stranger Things, Teenage Mutant Ninja Turtles, Wicked

Returns Policy

We understand that sometimes an item may be unsuitable, or you may simply have changed your mind. That’s why we offer a 30-day returns policy on all unwanted items.

Please note that we do not offer an exchange service. If you would like a different item, you are welcome to return any unsuitable item(s) to us for a refund and place a new order for the item(s) you would prefer.

Returns are free of charge, and a prepaid returns label will be included in your parcel to make the process as simple as possible. We kindly ask that all returned items are sent back in their original packaging.

Once your return arrives at our distribution centre, it will be inspected upon receipt. Refunds will then be processed accordingly.

For more information & help with your order, please visit Vanilla Underground