Gift Cards
Gift Cards are credit-card sized cards which can be loaded with values between £10 and £200. Some cards purchased in non-Clarks locations such as supermarkets may have a pre-denomination which will be stated on the card at the time of purchase.
Gift Cards can be used to pay for orders in any of our full price Clarks stores and Clarks Outlet, in both the UK and ROI (Republic of Ireland). This excludes other brand stores that stock Clarks as part of their range (Clarks Stockists).
Buy a Gift Card
Gift Cards can be purchased from any of our full price and Outlet UK and ROI (Republic of Ireland) stores excluding Clarks Stockists. You can also buy a Gift Card from our website.
We accept the following payment methods:
- Maestro
- MasterCard
- Visa
- American Express
- PayPal
Please note: we do not accept Solo or other Gift Cards when purchasing a Gift Card.
Using your Gift Card
You can spend your Gift Card online or in any of our full price and Outlet UK and ROI (Republic of Ireland) stores excluding Clarks Stockists.
You can use your Gift Card to buy any product available in store (excluding more Gift Cards).
You can use a Gift Card as part payment towards a purchase, and use another payment method for the remainder of the balance.
You can also use up to 5 Gift Cards at once to cover the amount of your purchase.
Any leftover balance after using your Gift Card on a purchase will remain on the card for 24 months, and can be used as payment on a future purchase.
Checking & adding Gift Card balance
When you first receive your Gift Card, the amount on the card can be found on the enclosed gift receipt (if purchased from store) or written inside the greeting card.
Check the balance here at any time. Enter the 19 digit card number and 4 digit PIN found on the back of the card. Alternatively you may prefer to visit a Clarks Store or Contact Us.
Your 19 digit gift card number is found under the barcode on the back of the card. The PIN is a 4 digit number that you find by scratching off the relevant panel above the barcode. Please take care when scratching off the panel as damaged gift cards will not be accepted.
Expiry
The Gift Card will expire 24 months from purchase or last use. After expiry, we will not refund any balance remaining.
Gift Card & eGift FAQs
How do I get a refund on items purchased with a Gift Card/eGift?
For items bought in store with a Gift Card, you will be credited back to a Gift Card. Cash or credit/debit card alternatives cannot be issued.
Can I cancel my Gift Card/eGift?
Once a Gift Card has been purchased we are unable to refund you or cancel the order.
What happens if my Gift Card/eGift has not arrived?
You can track Gift Card orders using the tracking number provided in your dispatch email. Please check that you have not received a Royal Mail attempted delivery card before you Contact Us.
What happens if my Gift Card/eGift is lost, stolen or damaged?
Please treat your Gift Card with care. We won’t accept liability for lost, stolen or damaged cards.
