Delivery & Collection
We offer a range of flexible delivery and collection options. These include free Click & Collect from a Clarks store, as well as free standard home delivery on orders over £50. A next day delivery service is also available seven days a week, ensuring fast and reliable fulfilment.
Ordering & Tracking Faqs
Delivery & Collection Services
| Delivery Service | Delivery Time | Delivery Fee | Further infromation |
|---|---|---|---|
| Standard Home Delivery | 4-5 Days | £4.95 Free on orders over £50 | Deliveries take place Mon to Sat, 8am–8pm (excluding bank holidays). Deliveries may take longer for remote locations or during busy Sale periods. Please note that deliveries to Northern Ireland are expected to take 5-7 days. |
| Next Day Home Delivery | Next Day(Place before 7pm) | £6.95 | Deliveries made 7 days a week (Mon - Sun, 8am - 6.30pm) (Excluding Bank Holidays) Deliveries to Outlying areas (e.g. Highlands) and Northern Ireland will take 2-3 days |
| Express Home Delivery | 2-3 Days | £5.95 | Deliveries take place Mon to Sat, 8am–8pm (excluding bank holidays). Deliveries may take longer for remote locations or during busy Sale periods. |
| Standard Pick-up (EVRI) | 4-5 Days | £4.95 Free on orders over £50 | Deliveries take place Mon to Sat, 8am–8pm (excluding bank holidays). Deliveries may take longer for remote locations or during busy Sale periods. |
| Next Day Pick-up (EVRI) | Next Day(Place before 7pm) | £5.95 | Deliveries take place Mon to Sat, 8am–8pm (excluding bank holidays). Deliveries may take longer for remote locations or during busy Sale periods. |
| Collect from a Clarks Store | 4-5 Days | Free | Collect your order from any full-price Clarks Store (Not available at Outlet or Wholesale) |
Frequently Asked Questions
Can I cancel my order?
Once your order has been placed, we’re unable to cancel it before it’s dispatched. But don’t worry - if it’s not quite right, returning it is easy. As soon as your order arrives, you can return it to any Clarks Full Price store for a full refund, or send it back by post using our Returns Portal. Once we receive and process your return, your refund will be issued within 5–10 days.
Why does my shoe box look as though it has already been opened?
To give you wider choice, sometimes we source orders from Clarks stores, where boxes may have been opened to show customers our products. If you have any concerns, please Contact Us.
What if I’m out when my order gets delivered?
Orders delivered through Evri (Standard and Express Delivery); If you're not going to be home when we deliver your parcel, we can leave it in a specific place or with a neighbour. Just let us know when you place the order. Otherwise, the parcel will be left in a secure place the courier will post a card through your door telling you where your parcel has been left.
If there's no suitable secure place to leave your parcel it will be sent back to the sorting office and we'll try again the next day. The courier will make three attempts to deliver your parcel but if they are unsuccessful, it will be sent back to our warehouse and your order will be refunded.
Orders delivered through DPD (Next Day Delivery); DPD will attempt to deliver your order on the day after the order is placed, providing your order is placed before 7pm. If you are not at home when DPD deliver your goods, your order will be delivered to a local parcelshop for you to collect at your convenience.
Can I track an order I placed in a Clarks Store?
If your order is being delivered to your address and not a Clarks store, you can view the status of your order by visiting the Track an order page and by entering your order number and delivery postcode. You can find these in your Order Confirmation email.
Unfortunately, we can't track Collect From Store orders.