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Cookie Notice

This policy is to provide you with information on cookies, about how Clarks makes use of them. This cookies policy should be read with the privacy policy. Privacy Policy | How We Use Your Data | Clarks


The detail contained on this page is provided to ensure you are fully aware of the cookies we use, allowing you to make an informed choice about your continued acceptance of cookies.


1. What is a cookie?

A Cookie is a small text file that a website, app, or another platform stores on your device (computer, tablet, smartphone, or any other device) containing information on your browsing and use, like a tag that identifies your device. Cookies are necessary, for example, to facilitate browsing and understand how users interact with platforms so they can be improved, also they are useful for advertising according to user preferences. Cookies do not damage your computer or device. In addition to cookies, include flash cookies, web beacons, pixels, and similar technologies. These technologies help us collect information from your device to improve your experience on our platform or show relevant ads based on your browsing behaviour.


Data passed by cookies will never contain your name, address, telephone number or payment details. Clarks will never disclose data that directly identifies you to any third parties.


The use of cookies provides advantageous information such as:

  • Facilitates the user’s navigation on the website.
  • Provides the user with access to the different services offered on the website.
  • Avoids the need for the user to reconfigure predefined general settings each time they access the website.
  • Allow us to remember whether you are logged in to the site, to remember what items you had in your shopping basket and to serve content tailored specifically for you.
  • Offer you content and ads that are more relevant to your interests.

2. What cookies do Clarks use?

Cookies are essential for our Platform to function properly. They enable you to have a smooth and efficient browsing experience, ensuring that you can use our website without any interruptions.

  • Strictly Necessary Cookies:

    These cookies are needed to make the website work and can’t be turned off. They help keep your shopping safe, let you log into your account to see things like your order history, and allow you to add items to your basket. If you block these cookies in your browser, some parts of the website might not work properly. These cookies do not require your consent because they are necessary for providing the service you requested.

  • Advertising or Targeting Cookies:

    These cookies may be set through our site by our advertising partners. Those companies may use these cookies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, and work by uniquely identifying your browser and browsing behaviour. If you block these cookies, you will experience less relevant advertising elsewhere on the internet.

  • Analytics or Performance Cookies:

    These help us understand how visitors use our site, allowing us to improve performance. The data is aggregated and used for statistical purposes. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. All information these cookies collect is aggregated and therefore anonymous. Blocking these cookies impacts our ability to create a better experience for our customers.

  • Functional Cookies:

    These cookies help the website remember your choices (e.g., such language, region, or display preferences) so we can provide you with more personalised and consistent experience.

    These cookies enable enhanced features and customisation. They may be set by us or by third-party providers whose tools are built into our website. If you disable these cookies, some features of the site may not work properly.


    • Session Cookies: Session cookies are deleted after each visit to our site. For example, when you are browsing a Clarks’ site, it will remember you for the duration of your visit, but the cookie will be removed from your computer as soon as you close down your internet browser.

    • Persistent Cookies: Persistent Cookies remember you for a set period of time. On your first visit to a Clarks site, you will be presented with a default view. Over time, the version of the site you see may change, as persistent cookies remember items you have previously viewed, preference changes you have made, or whether you logged into or out of your account while browsing.


  • Social Media Cookies:

    These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks (e.g., Facebook, Instagram, Pinterest). However, they may also track your activity on those sites, which can create a profile of your interests. This can help with content recommendations but may also affect what you see on other websites. If you choose to block these cookies, you may not be able to use the sharing tools on this site.


    Can I turn off or block cookies?

    Yes — you’re in control. When you visit our site, you’ll see a cookie banner with options:

    • Click “Accept all” to allow all cookies.
    • Click “Reject Optional Cookies” to only allow the cookies that are strictly necessary for the website to work. Stock Price Prediction Using Machine Learning
    • Click “Manage preferences” if you want to choose which types of cookies you’re happy to accept.

      You can update your choices at any time by clicking “Manage preferences” again at the bottom of the page.

      If you reject or turn off certain cookies, parts of the website (like adding items to your shopping bag or logging into your account) might not work properly.

      You can also manage or delete cookies through your web browser settings. For more help, visit www.allaboutcookies.org.


3. Third Party Cookies:

We work with a few trusted companies to help us give you great products and services. Before we work with them, we make sure they keep your information safe—and we keep checking this over time.

We try to hide your personal details when we can, and we only share the information that’s really needed. We always share it in a safe and secure way.

We have contracts in place with all suppliers that help us to ensure security and privacy of your personal data, these are reviewed and updated regularly and always in line with data protection laws.

  • C. & J. Clark International Limited: We will share your personal data, in certain circumstances with the other companies within the Clarks Group. This is so that we can provide personalised services across our group companies.
  • Delivery Partners: Helping us to deliver the goods you order to you including our brand partners that dispatch and deliver goods to you directly.
  • IT Companies: Supporting us in maintaining our website and other business systems including; providing phone lines, data storage facilities, and providing and supporting Cloud based infrastructure used in providing our products and services.
  • Marketing Companies and Online Advertising: Helping us to manage our electronic communications to you and to help us show you the advertising you are most likely to be interested in, companies that provide marketing and advertising assistance (including management of email marketing operations, mobile messaging services such as SMS, and services that deploy advertising on the internet or social media platforms, such as Facebook and Google) as well as analysis of the effectiveness of our advertising and communications campaigns.
  • Consumer profiling organisations: These organisations provide demographic or other data to help better understand customers' demographics, lifestyles or shopping habits.
  • Payment processors: Payment card processors to process credit and debit card payments and store payment data. Such as Adyen, which facilitates all payment transactions, including those using Klarna’s Buy Now Pay Later service. These Providers may use cookies or similar technologies to detect fraud and ensure secure transactions.

4. International Transfers

Most of the time, we use and store your personal information in the UK, where our main team works. However, your information may be used in other countries on occasion. We also work with other companies that use online systems based in different parts of the world.

If you live outside the UK and place an order, we’ll transfer your information to the UK to facilitate the processing of your order. We might also share it with trusted companies in your country to help deliver what you bought.

When we send your information to another country, we make sure it’s just as safe as it would be in the UK. If the country doesn’t have the same privacy rules, we use strong legal protections like:

  • Special contracts approved by the European Commission
  • The International Data Transfer Agreement (or Addendum)

5. Consent to our use of Cookies

When you visit our website, you will be prompted to accept or refuse cookies (by using a so-called "cookie banner"). Please note that consent is not required to use cookies necessary for the website's operation.

You can choose to block the use of cookies, block, revoke or eliminate cookies installed on your device by configuring your browser options. Different browsers may have different ways of managing your cookie settings. To help you out, we've provided instructions for managing your cookie settings on some of the most commonly used browsers. It's important to note that browser providers may update their cookie settings at any time.


6. Retention Period

The personal data collected through cookies will be kept for as long as necessary to achieve the purposes for which it was originally collected. For most cookies, this means your data will be stored for up to one year before it is automatically deleted or anonymised.


7. Third-party plugins

Our website may include plug-ins or buttons from social media platforms such as Facebook, Instagram, Pinterest, TikTok or Snapchat. These features let you share our content easily on your social media profiles. These plug-ins do not place cookies on your device by themselves. However, if you already have cookies from these platforms on your device (e.g. if you’re logged in to Facebook), the plug-ins may recognise and use those cookies to track your interaction with our content. This section relates only to plug-ins used for content sharing. For information about how we use Meta’s tools for advertising and analytics, please see 9: Social Media Cookies and Meta Business Tools.


Any personal data collected through these plug-ins is managed by the third-party platform in accordance with its own privacy and cookie policies.


8. Third-Party Apps, Websites and Services

If you use third-party apps, websites, or services to access or interact with our services, your use is governed by those third parties’ own terms and privacy policies. This includes:

  • Social media platforms: such as Facebook, Instagram, Pinterest, TikTok and X
  • Voice assistants: like Amazon Alexa
  • Login services: like Google Login, Apple Sign-In, and Facebook Login
  • Payment providers: such as Visa, Mastercard, American Express, PayPal, Klarna, Apple Pay, and Google Pay

For example, if you log in using your Google or Apple account, or pay via PayPal or Klarna, those companies may use cookies to manage your login or payment and may receive limited information necessary to complete your request, such as confirming your identity or processing your payment.


In some cases, we may be required to share personal data (such as your name, email, or transaction ID) with these third parties to provide the services you've requested. This is done securely and only when necessary.


9. Social Media Cookies and Meta Business Tools

We use cookies and similar technologies on our website to send data to social media platforms—especially Meta (Facebook and Instagram)—about actions you take on our site, such as page visits or products viewed.


Meta uses this data to deliver services to us and may also use it for its own purposes. In this context, we and Meta are joint data controllers of the data collected and shared using these tools. This is because both parties have a business interest in using the data—for example, to help us deliver more relevant ads and measure the success of our campaigns.


The tools we use from Meta include:

  • Meta Pixel
  • Social plug-ins
  • Website custom audiences
  • Application or website integration code

These allow us to:

  • Target ads to you on Meta platforms based on your activity on our website
  • Measure and improve the performance of our advertising
  • Create audiences for marketing based on behaviour (e.g., users who visited a specific product page)

We’ve entered into a joint controller agreement with Meta to define each party’s data protection responsibilities. Under this agreement:

  • We are responsible for providing you with the information in this policy
  • Meta is responsible for enabling you to exercise your rights under data protection law regarding its use of your data

In some cases, we also upload hashed contact information (e.g. your email address) to Meta to match with your profile for ad targeting. In that case, Meta acts as our data processor.

For further information, you can refer to:


10. Contact us

If you have any questions about our use of cookies, please don't hesitate to contact us. Please see below for contact details.

  • UK registered address:
    C. & J. Clark International Limited
    40 High Street, Street, Somerset, BA16 0EQ


  • Or you can write to [email protected]

    We reserve the right to update this policy from time to time. We recommend that you visit this page on a regular basis to get the latest information regarding the cookies we use on our website.

Last Updated: [14/05/2025]