Products and Sizing

Products & Sizing FAQs

What's the difference between 'measuring' and 'fitting'?

The shoe size I ordered for my child, based on measurements using the Foot Gauge, didn't fit. Why is this?

I bought shoes for my child after using the gauge but they are uncomfortable. What is your returns policy?

My child’s feet are significantly different sizes. What should I do?

Why can't I find shoes in my child's size?

A product I want is out of stock. How do I know when it will be back?

How do I keep my shoes looking their best?

Can I buy Shoe Care online?

Why is it important to wear the correct size shoes?

Can I get special assistance during my child’s fitting in store?

Why does my size/my child’s size vary between shoe manufacturers, or different styles?

What if I have had my child in the wrong size shoes?

Who writes the reviews on the Clarks website?

Why hasn’t my product review appeared online?

My child has orthotics, what size do you recommend?

For the pram shoes range, will I need to measure my baby's feet?